Refund policy

Thank you for choosing our products. We strive to provide high-quality products and exceptional customer service. Below you will find our return and refund policy:

 We offer a 3-day exchange policy for our products. To be eligible for an exchange, the product must meet the following criteria:

• The product must be in its original packaging and unopened.
• The product must be unused and in the same condition as when it was received.
• A proof of purchase, such as the order confirmation or receipt, is required.

 The exchange request must be initiated within 3 days from the date of delivery.

If you wish to exchange your product within the eligible timeframe, please contact our customer support team via email on info@filiforme.me. They will guide you through the exchange process and provide you with the necessary instructions. Please note that shipping costs associated with the exchange will be the responsibility of the customer.

We do not offer refunds for our products. Instead, we provide exchanges or issue store credit in the form of a gift card for the value of the returned product.

 Please note that items purchased on sale or promotional offers are considered final sales and cannot be returned or exchanged.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Due to health and safety regulations, opened or used products cannot be returned or exchanged unless they are found to be damaged or defective.

We value your satisfaction and want to ensure you have a positive experience with our pharmaceutical products. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.